Once you have completed your fingerprinting appointment, the final step is to track and retrieve your document.
In this guide, I’ll walk you through how to check status and download your Police Clearance Certificate straight from your eCitizen portal, step by step.
Steps to Download Your Certificate of Good Conduct
1. Wait for the SMS Notification
Typically, processing takes 7 to 14 days after your fingerprinting date.
- DCI will send an automated SMS to your registered phone number once it is ready.
- Pro Tip: Even if you haven’t received an SMS, it is worth checking the portal after 10 days, as notifications can sometimes be delayed.
2. Access the DCI Portal
- Log in to your eCitizen account.
- Scroll down to the “Agencies” section and select Directorate of Criminal Investigations (DCI).
- Click “Continue” to enter the DCI dashboard.
3. Locate Your Application
- On the DCI dashboard, look for the “History” tab.
- Find the entry for “Police Clearance Certificate.”
- Check the “Status” column:
- Cued/In Progress: Your certificate is still being processed.
- Generated/Reflected: Your certificate is ready for download.
4. Download and Print
- Click on the Application Reference Number (it starts with “PCC-“).
- A new page will open showing your application details.
- Scroll to the bottom and click the button labeled “Download Certificate.”
- The document will open as a PDF. Save it to your phone or computer.
How long does a police clearance certificate take in Kenya?
Standard processing for the Police Clearance Certificate typically ranges from 7 to 14 business days. Please note that timelines may fluctuate based on the volume of applications at the DCI headquarters. During peak periods, it may take up to one month for the document to be finalized and reflected on your eCitizen portal.
Related: Requirements for Certificate of Good Conduct in Kenya
