If you own a motor vehicle in Kenya, you can now access and download your vehicle logbook electronically through the NTSA Service Portal on eCitizen.
The process is useful when you need a copy of your vehicle registration certificate for purposes such as insurance, financing, verification, record keeping or other official transactions.
NTSA introduced the eLogbook as part of its transition from physical motor vehicle logbooks to digital registration certificates. From June 10, 2026, vehicle owners can access, view and download their eLogbooks through their personal accounts.
Who Can Download an NTSA eLogbook?
According to NTSA, only the registered motor vehicle owner can download the eLogbook from their personal NTSA Service Portal account.
This is an important security measure.
NTSA also warns vehicle owners not to give their National ID details, phone numbers, vehicle information or account login credentials to third parties claiming that they can download an eLogbook on their behalf.
Requirements for Downloading a Copy of Your Logbook
Before you start, make sure you have:
- An active eCitizen account
- Your eCitizen login details
- Access to the phone number associated with your account where necessary
- A motor vehicle registered in your name
- A reliable internet connection
- A phone, tablet or computer for accessing the document
Your vehicle should appear under your NTSA Service Portal account.
How to Download a Copy of Logbook from NTSA
Follow these steps to access your electronic logbook.
Step 1: Log in to eCitizen
Visit the official eCitizen platform and log in using your account credentials.
After logging in, access the NTSA services available on your eCitizen dashboard.
NTSA states that its services are available through the eCitizen platform.
Step 2: Open the NTSA Service Portal
Select the NTSA Service Portal and access your motor vehicle services.
Make sure you are using the account belonging to the registered vehicle owner.
The eLogbook is linked to the registered owner’s account, so using another person’s account may not display the vehicle.
Step 3: Go to Motor Vehicle Services
Once inside the NTSA Service Portal, navigate to the section for motor vehicle services.
Look for the option that allows you to view your motor vehicle details.
Step 4: Select Your Vehicle
Your registered vehicle should appear in your vehicle records.
Select the vehicle whose logbook you want to access.
Check the registration number and other vehicle details carefully before proceeding.
Step 5: View the eLogbook
Open the vehicle record to view the electronic motor vehicle registration certificate.
The eLogbook provides the official digital record associated with the vehicle.
Step 6: Download the eLogbook
Use the available download option to save a copy of your eLogbook to your device.
Depending on your device and browser, the document may open as a PDF or in a printable format.
You can then save the file for your personal records or print it when a physical copy is required.
How to Verify an NTSA eLogbook
NTSA says that an owner or buyer can verify the authenticity of an eLogbook through the official NTSA Services Mobile App or NTSA Service Portal.
This is particularly useful when purchasing a second-hand vehicle.
Do not rely solely on a screenshot or document sent to you through WhatsApp. Verify the vehicle information using the official NTSA systems.
Can I Print the Downloaded eLogbook?
Yes, you can save the electronic document and print it where a printed copy is needed.
The important point is that the electronic record originates from the official NTSA system.
Keep the digital copy in a secure location so that you can access it again when necessary.
Common Problems When Downloading an NTSA Logbook
1. The vehicle is not showing
Make sure you are using the account belonging to the registered owner.
If the vehicle is still missing, contact NTSA for assistance.
2. You cannot log in to eCitizen
Check your login credentials and use the account recovery options provided by eCitizen if necessary.
Avoid creating unnecessary accounts if the vehicle is already registered under an existing account.
3. The eLogbook will not download
Check your internet connection and try again using another browser or device.
You can also try accessing the service later if the portal is temporarily experiencing technical problems.
4. Someone is asking for your NTSA login details
Do not share them.
NTSA has warned motorists against individuals and platforms claiming to offer eLogbook services outside the official system.
NTSA Logbook Download FAQs
How do I download my NTSA logbook online?
Log in to your eCitizen account, access the NTSA Service Portal, open your motor vehicle services, select your vehicle and access the available eLogbook. You can then download and save the electronic document.
Can I download an NTSA logbook for another person?
No. NTSA states that only the registered motor vehicle owner can download their eLogbook through their personal account.
Can I verify an eLogbook?
Yes. NTSA says an owner or buyer can verify the authenticity of an eLogbook through the official NTSA Services Mobile App or NTSA Service Portal.
Final Thoughts
Downloading a copy of your NTSA logbook has become easier with the introduction of the eLogbook.
The most important thing is to use the registered owner’s personal eCitizen/NTSA Service Portal account. Once the vehicle is available in the account, you can access its electronic registration certificate and download a copy.
Also Read: How to Book Vehicle Inspection in Kenya via NTSA Portal
