To replace a lost Kenya Certificate of Primary Education (KCPE) certificate, you must apply online through the Kenya National Examinations Council (KNEC) Query Management Information System (QMIS). KNEC issues an official Certification Letter which serves as an official legal replacement rather than re-printing a duplicate original certificate.
| Key Feature | Details |
| Issuing Authority | Kenya National Examinations Council (KNEC) |
| Application Portal | KNEC QMIS Portal (qmis.knec.ac.ke) |
| Output Document | Official Examination Results Certification Letter |
| Application Fee | KSh 5,220 (inclusive of 16% VAT) |
| Payment Method | M-Pesa (via dynamic Paybill sent after document approval) |
| Processing Time | 15 working days |
| Collection Point | KNEC Head Office |
Lost KCPE Certificate Replacement Requirements
Before starting your application on the QMIS portal, scan clear copies of the following mandatory documents:
- Copy of Lost Certificate or Result Slip: A copy of your original KCPE certificate or official result slip. For exams taken from 2013 onwards, result slips printed from the KNEC portal are accepted.
- Original Police Abstract: Issued by any police station in Kenya, explicitly reporting the loss of the examination certificate.
- Identity Confirmation Letter: Official confirmation of identity obtained from the Registrar of Persons (Civil Registrar’s office).
- National ID or Passport: Copy of your valid National ID card or Passport. For applicants under 18 years, attach a copy of the minor’s Birth Certificate alongside a parent’s/guardian’s National ID.
- Passport Photograph: One recent, clear color passport-size photograph.
- Proof of Name Change (If Applicable): Legal documentation such as a Marriage Certificate or Kenya Gazette Notice if your current legal name differs from the name recorded during the KCPE examination.
Step-by-Step Online Application Process
All replacement applications are handled strictly online via KNEC’s QMIS platform. Physical, manual, or email applications are no longer accepted.
1.Create or Log In to Your QMIS Account:Required for initiating any KNEC service query.
Visit the QMIS portal at qmis.knec.ac.ke. If you do not have an account, click Register and enter your full name, mobile number, postal address, designation, and valid email address. Your login credentials will be emailed to you automatically.
2.Select ‘Lost Certificate’ and Enter Candidate Details:Ensures record matching in the KNEC database.
Log into your QMIS dashboard and click on the Lost Certificate section. Input your KCPE Index Number, select the Examination type (KCPE), select the Exam Year, and select the Exam Series. Click Find to verify your details against KNEC records.
3.Upload Clear Scanned Documents:PDF or JPEG formats accepted.
Attach all required support documents: Police Abstract, Identity Confirmation Letter, National ID/Birth Certificate, Result Slip/Certificate copy, and Passport Photo. Ensure all uploads are legible to prevent rejection.
4.Submit for Document Verification:KNEC review stage.
Submit the application. KNEC officers will review the authenticity and completeness of your uploaded attachments.
5.Pay the Application Fee via M-Pesa:Triggered upon document approval.
Once your documents pass verification, KNEC will send an SMS containing a unique M-Pesa Paybill number and Account Number. Pay the required KSh 5,220 fee via M-Pesa to initiate document processing.
6.Collect Your Certification Letter:In-person collection at KNEC Headquarters.
Within 15 working days, KNEC will send an SMS confirming that your Certification Letter is ready. Visit the KNEC offices at New Mitihani House, Popo Road, South C, Nairobi with your original National ID/Passport to collect your document.
Important Collection Guidelines
- In-Person Pick-Up Required: Certification letters are issued strictly to the owner upon presenting their original National ID Card or Passport.
- Minors Requirements: Applicants under 18 years must be accompanied by a parent or official guardian who must present their original National ID and the minor’s original birth certificate.
- 2-Year Disposal Clause: Certification letters left uncollected for more than two (2) years from the date of application are permanently destroyed without refund.
- Non-Replaceable Document: Once issued, a Certification Letter cannot be replaced if lost again.
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